Refund Policy

Last updated: September 2026

1. Customer Orders

QR-Restaurant is a technology platform that allows Customers to browse a Restaurant's menu and place an order as a guest. We do not process online payments and are not a party to the payment made for any order. Payment, order fulfillment, and any refund, replacement, or cancellation of a food order are handled directly between the Customer and the Restaurant that received the order. If you have an issue with an order, please contact the Restaurant directly using the WhatsApp contact option provided on your order confirmation page.

2. Restaurant Owner Subscription Fees

Restaurant Owners who pay a subscription fee to use QR-Restaurant may request a refund of that subscription fee, subject to the following conditions:

• Requests must be submitted within thirty (30) days of the relevant billing charge.
• Refunds are considered on a case-by-case basis, taking into account the extent to which the Service was used during the billing period in question.
• Approved refunds will be processed within a reasonable time, typically within seven (7) business days of approval.

3. How to Request a Refund

To request a subscription refund, please email us at qr.webplaza.pk@gmail.com with your restaurant account details and the reason for your request.

4. Questions

If you have any questions about this Refund Policy, please contact us at qr.webplaza.pk@gmail.com.

This Refund Policy operates alongside our Terms of Service, issued by WebPlaza.pk.